Refund Policy

1) Subscriptions are time-bound — no auto-renewal

When you purchase a paid plan on SellGram, you pay once for access to a specific channel, group, or content for a fixed period (for example, one month). Your subscription does not automatically renew, and your payment method is not charged again on its own. When the paid period ends, access simply expires.

2) Renewing or letting it expire

Before your access expires, we send you reminders so you can renew if you wish. Renewal is manual — you choose to make a fresh payment to continue. If you do nothing, your access ends at the close of the paid period and nothing further is charged. There is no recurring subscription to "cancel" and no automatic charge to stop.

For any questions about your access or a payment, contact us at [email protected] or via our contact page.

3) Access until the end of your paid period

You keep access to what you purchased through the end of the paid period. If you choose not to renew, access ends at expiry, and no pro-rated refund is issued for any unused time.

4) No refunds on paid plans

Because access is delivered instantly, all payments made toward a paid plan are final. You are not eligible for any refund for early exit or non-use of the Service once access has been granted.

5) Non-use does not qualify for a refund

Even if you choose not to use what you purchased, you keep access through the end of your paid period. Not using the Service after purchasing does not entitle you to a refund — whether for the whole or any part of the unused period.

6) Account deletion and forfeiture

If you delete your SellGram account, you will lose access to any paid time and services remaining in your subscription. During the account deletion process, you explicitly agree to forfeit the remaining time and services in your current paid subscription and acknowledge that you will not be refunded for any unused portion of the Service.

7) If your Telegram account is deleted

If your Telegram account is deleted or lost, your active subscription is not automatically forfeited. On request, we can transfer the remaining access to another Telegram account after we verify your original payment details (such as the payment reference, and the email or phone number used at purchase). This transfer is offered at our discretion, applies to currently active subscriptions only, and is subject to successful verification and anti-fraud checks. A transfer is not a refund.

8) Platform fees, convenience fees, and maintenance charges

Maintenance charges, convenience fees, platform fees, and/or transaction processing fees may be levied on you in connection with your use of the Service. Once paid, there shall be no refund of any such fees or charges, regardless of subsequent cancellation or non-use.

9) Payments from End Users (Subscribers of Creators)

SellGram does not collect any fees, charges, or monies from End Users (as defined under our Terms of Service) for itself, except the fees, charges, or monies payable by End Users to you (the Creator) — which we may collect on your behalf as a facilitator.

Accordingly, SellGram does not issue refunds to End Users for any amounts payable by them to you. Any refund obligations toward your End Users arise from your own refund policy and applicable consumer protection laws — and are your sole responsibility as the Creator. You must clearly display your refund policy to your subscribers and honor any refunds you promise.

10) Chargebacks and disputes

If an End User initiates a chargeback or payment dispute through their bank, card issuer, or payment provider, the disputed amount (along with any applicable processing or penalty fees) may be deducted from your SellGram balance or future payouts. Excessive chargebacks may result in account suspension.

11) Modification of this policy

We reserve the right to make changes to this Refund Policy at any time. We may modify these terms — or add additional terms that apply to the Service — to reflect changes to the law, changes to our services, or changes to our business practices. You should review this policy regularly. Your continued use of the Service after an amendment shall be construed as deemed acceptance of the amended terms.

12) Relationship with other policies

This Refund Policy is to be read together with our Terms of Service, Privacy Policy, and Disclaimer. All capitalized terms used but not defined here have the same meaning as stated in our Terms of Service. In case of any conflict between this policy and the Terms of Service, the Terms of Service shall prevail unless explicitly stated otherwise.

13) Contact us

For any questions about this Refund Policy, cancellation requests, or billing disputes, please reach out to us:

• Email: [email protected]
• Support: contact page